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Frequently Asked Questions

How can I place an order?

You can place an order directly on our website by adding selected products to your cart and proceeding to checkout. Simply complete the recipient details and choose the delivery and payment method.

Do I need an account to place an order?

No, you can place an order without registering. However, creating an account allows you to track your order history, place future orders faster, and access special offers.

Can I place an order by phone or email?

No, orders can only be placed through our website.

How can I check product availability?

Each product page displays current availability. For larger orders, please contact our sales department to confirm stock levels.

Can I combine multiple orders into one shipment?

Yes, if the orders have not yet been shipped, contact us and we will combine them to reduce shipping costs.

Can I modify or cancel my order?

Orders can be modified until they are prepared for shipment. Please contact customer service.rnCancellation is not possible after the order has been placed and paid.

How can I check my order status?

Order status can be tracked in the user panel after registering an account.

Will I receive order confirmation and a VAT invoice?

Yes. After placing an order, you will receive confirmation by email. A VAT invoice (for companies) or receipt (for individual customers) is sent electronically.

Can I purchase as a business (B2B) and receive an invoice with VAT ID?

Yes, we offer B2B purchases and issue VAT invoices.

Do you issue proforma invoices?

No, we do not issue proforma invoices.

Can I rent equipment for testing before purchase?

Yes — we offer rental of selected devices before purchase. The test program applies to specific models (see u201cRent for Testingu201d tab).

Who can use the test program?

The program is available for business customers.

How long can I test the device?

Up to 14 calendar days.

Is a deposit required?

Yes. A refundable deposit is required and returned after timely and proper return of the device.

Are there shipping costs?

Yes. Courier costs are shown during checkout.

What if the equipment is damaged during testing?

The customer is responsible for damages during the rental period. Depending on the damage level, we deduct from or retain the deposit. We recommend preparing a condition report upon delivery.

What if the device is faulty upon delivery?

If defective upon receipt, we will replace the device or cancel the rental free of charge after verification. We recommend checking the equipment in the presence of the courier.

Do I need to remove my data before returning the device?

Yes. Please delete personal data and logins before returning. We will perform a factory reset after return.

How can I reserve equipment for testing?

Go to the u201cRent for Testingu201d section or click the calendar icon on the product page. Company details and acceptance of rental terms are required.

Can I extend the test period?

No. The maximum rental period is two weeks.

What happens if I return the device late?

If the declared rental period is exceeded, the deposit will be retained.

Do you offer on-site demonstrations?

No. For additional questions, contact us via the contact form or at store@vibeuu.com.

What is the return procedure?

Return the device complete (packaging and accessories).rnAfter inspection, the deposit is refunded within 14 business days (as specified in the terms).

Is test equipment insured during transport?

Yes. Shipments are insured by the courier. The customer is responsible for damage after receipt.

What payment methods are accepted?

We accept online payments (PayU, Przelewy24, BLIK), bank transfer, and card payments.

Is online payment secure?

Yes. We use certified payment operators compliant with SSL and PCI-DSS standards.

Can I pay on delivery?

No. Payment is accepted only in advance.

Can I receive an electronic invoice?

Yes. The invoice will be sent by email and available in the customer panel.

Do you offer deferred payment or leasing?

No, not at this time.

What if the payment fails?

You can retry the transaction or contact us for assistance.

What delivery methods are available?

We cooperate with leading courier companies (DPD, DHL, InPost). Pallet delivery is available for large orders.

How long does order processing take?

Test equipment is in stock and delivered within 48 hours.rnStandard orders are delivered within up to 2 weeks.

Do you offer next-day delivery?

No.

Can I collect the goods in person?

Yes, after prior confirmation.

Do you ship internationally?

Yes, according to the logistics operatoru2019s price list.

How can I track my shipment?

You will receive a tracking number by email.

What if the shipment is damaged?

Prepare a damage report with the courier and contact us immediately.

How can I check full specifications?

All specifications are available on the product page.

Are product photos and descriptions accurate?

Yes, photos are taken by us and descriptions are based on current technical data.

How do I check device compatibility?

Compatibility information is included in product descriptions. Contact us if needed.

Do you offer technical configuration services?

No, we currently do not offer hardware configuration services.

Are all accessories included?

The product description lists included items. Additional accessories can be purchased separately.

What is the warranty period?

Products are covered by a 12-month manufactureru2019s warranty.

How do I submit a warranty claim?

Submit a claim via the contact form with your order number and fault description.

How long does the warranty process take?

Usually 1u20132 weeks, depending on complexity.

Do you provide replacement equipment?

No.

Do products have CE certification?

Yes, all products comply with EU standards and have CE certification.

Do you offer paid post-warranty service?

Yes. Details are available on our website.

Can I extend the warranty?

No, extended warranties are not currently available.

Can I return a product if it does not meet expectations?

No. Returns are only accepted in cases of damage (e.g., during transport). We offer equipment rental for testing before purchase.

How do I request a return?

Returns are possible only in cases of transport damage or warranty-covered defects. Please contact us.

Who covers return shipping costs?

For transport damage u2014 Vibeuu covers the cost.rnFor warranty returns u2014 the sender covers the cost.

Can I return a used product?

We do not sell used products. All products are brand new.

Do you assist with installation and configuration?

We configure devices for proper operation and install the Vibeuu demo app. We do not configure third-party applications.

How can I get support?

By email or phone.

Do you offer remote support?

Yes, via email or hotline (08:00u201320:00).

Can I download the user manual in Polish?

Yes, manuals are available in PDF on the product page and included in the box.

What if the device does not work after unboxing?

Contact us u2014 we will assist or replace it under warranty.

Do you offer discounts for companies and schools?

Yes, individual offers are available.

Do you offer deferred payment?

No.

Can you prepare a custom quotation?

Yes u2014 contact us for a tailored offer.

Can orders be placed via public procurement platforms?

Currently, orders can only be placed through our website.

Do you help select equipment?

Yes u2014 contact us or book a meeting via the u201cSchedule a meetingu201d form.

Can I order without registration?

Yes.

How do I update my profile?

Log into the customer panel and edit details in u201cCompany Detailsu201d.

How do I delete my account?

Send a request to store@vibeuu.com.

Is my data protected under GDPR?

Yes, data is protected under GDPR and secured with SSL encryption.

How can I contact customer service?

Via email (see u201cContactu201d section).rnBusiness hours: 8:00u201320:00 (working days).

Is English support available?

Yes, by email and phone.

How can I contact service or returns department?

Use the u201cContact Usu201d option or email service@vibeuu.com.

How can I place an order?

You can place an order directly on our website by adding selected products to your cart and proceeding to checkout. Simply complete the recipient details and choose the delivery and payment method.

Do I need an account to place an order?

No, you can place an order without registering. However, creating an account allows you to track your order history, place future orders faster, and access special offers.

Can I place an order by phone or email?

No, orders can only be placed through our website.

How can I check product availability?

Each product page displays current availability. For larger orders, please contact our sales department to confirm stock levels.

Can I combine multiple orders into one shipment?

Yes, if the orders have not yet been shipped, contact us and we will combine them to reduce shipping costs.

Can I modify or cancel my order?

Orders can be modified until they are prepared for shipment. Please contact customer service.rnCancellation is not possible after the order has been placed and paid.

How can I check my order status?

Order status can be tracked in the user panel after registering an account.

Will I receive order confirmation and a VAT invoice?

Yes. After placing an order, you will receive confirmation by email. A VAT invoice (for companies) or receipt (for individual customers) is sent electronically.

Can I purchase as a business (B2B) and receive an invoice with VAT ID?

Yes, we offer B2B purchases and issue VAT invoices.

Do you issue proforma invoices?

No, we do not issue proforma invoices.

Can I rent equipment for testing before purchase?

Yes — we offer rental of selected devices before purchase. The test program applies to specific models (see u201cRent for Testingu201d tab).

Who can use the test program?

The program is available for business customers.

How long can I test the device?

Up to 14 calendar days.

Is a deposit required?

Yes. A refundable deposit is required and returned after timely and proper return of the device.

Are there shipping costs?

Yes. Courier costs are shown during checkout.

What if the equipment is damaged during testing?

The customer is responsible for damages during the rental period. Depending on the damage level, we deduct from or retain the deposit. We recommend preparing a condition report upon delivery.

What if the device is faulty upon delivery?

If defective upon receipt, we will replace the device or cancel the rental free of charge after verification. We recommend checking the equipment in the presence of the courier.

Do I need to remove my data before returning the device?

Yes. Please delete personal data and logins before returning. We will perform a factory reset after return.

How can I reserve equipment for testing?

Go to the u201cRent for Testingu201d section or click the calendar icon on the product page. Company details and acceptance of rental terms are required.

Can I extend the test period?

No. The maximum rental period is two weeks.

What happens if I return the device late?

If the declared rental period is exceeded, the deposit will be retained.

Do you offer on-site demonstrations?

No. For additional questions, contact us via the contact form or at store@vibeuu.com.

What is the return procedure?

Return the device complete (packaging and accessories).rnAfter inspection, the deposit is refunded within 14 business days (as specified in the terms).

Is test equipment insured during transport?

Yes. Shipments are insured by the courier. The customer is responsible for damage after receipt.

What payment methods are accepted?

We accept online payments (PayU, Przelewy24, BLIK), bank transfer, and card payments.

Is online payment secure?

Yes. We use certified payment operators compliant with SSL and PCI-DSS standards.

Can I pay on delivery?

No. Payment is accepted only in advance.

Can I receive an electronic invoice?

Yes. The invoice will be sent by email and available in the customer panel.

Do you offer deferred payment or leasing?

No, not at this time.

What if the payment fails?

You can retry the transaction or contact us for assistance.

What delivery methods are available?

We cooperate with leading courier companies (DPD, DHL, InPost). Pallet delivery is available for large orders.

How long does order processing take?

Test equipment is in stock and delivered within 48 hours.rnStandard orders are delivered within up to 2 weeks.

Do you offer next-day delivery?

No.

Can I collect the goods in person?

Yes, after prior confirmation.

Do you ship internationally?

Yes, according to the logistics operatoru2019s price list.

How can I track my shipment?

You will receive a tracking number by email.

What if the shipment is damaged?

Prepare a damage report with the courier and contact us immediately.

How can I check full specifications?

All specifications are available on the product page.

Are product photos and descriptions accurate?

Yes, photos are taken by us and descriptions are based on current technical data.

How do I check device compatibility?

Compatibility information is included in product descriptions. Contact us if needed.

Do you offer technical configuration services?

No, we currently do not offer hardware configuration services.

Are all accessories included?

The product description lists included items. Additional accessories can be purchased separately.

What is the warranty period?

Products are covered by a 12-month manufactureru2019s warranty.

How do I submit a warranty claim?

Submit a claim via the contact form with your order number and fault description.

How long does the warranty process take?

Usually 1u20132 weeks, depending on complexity.

Do you provide replacement equipment?

No.

Do products have CE certification?

Yes, all products comply with EU standards and have CE certification.

Do you offer paid post-warranty service?

Yes. Details are available on our website.

Can I extend the warranty?

No, extended warranties are not currently available.

Can I return a product if it does not meet expectations?

No. Returns are only accepted in cases of damage (e.g., during transport). We offer equipment rental for testing before purchase.

How do I request a return?

Returns are possible only in cases of transport damage or warranty-covered defects. Please contact us.

Who covers return shipping costs?

For transport damage u2014 Vibeuu covers the cost.rnFor warranty returns u2014 the sender covers the cost.

Can I return a used product?

We do not sell used products. All products are brand new.

Do you assist with installation and configuration?

We configure devices for proper operation and install the Vibeuu demo app. We do not configure third-party applications.

How can I get support?

By email or phone.

Do you offer remote support?

Yes, via email or hotline (08:00u201320:00).

Can I download the user manual in Polish?

Yes, manuals are available in PDF on the product page and included in the box.

What if the device does not work after unboxing?

Contact us u2014 we will assist or replace it under warranty.

Do you offer discounts for companies and schools?

Yes, individual offers are available.

Do you offer deferred payment?

No.

Can you prepare a custom quotation?

Yes u2014 contact us for a tailored offer.

Can orders be placed via public procurement platforms?

Currently, orders can only be placed through our website.

Do you help select equipment?

Yes u2014 contact us or book a meeting via the u201cSchedule a meetingu201d form.

Can I order without registration?

Yes.

How do I update my profile?

Log into the customer panel and edit details in u201cCompany Detailsu201d.

How do I delete my account?

Send a request to store@vibeuu.com.

Is my data protected under GDPR?

Yes, data is protected under GDPR and secured with SSL encryption.

How can I contact customer service?

Via email (see u201cContactu201d section).rnBusiness hours: 8:00u201320:00 (working days).

Is English support available?

Yes, by email and phone.

How can I contact service or returns department?

Use the u201cContact Usu201d option or email service@vibeuu.com.

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